Service and Maintenance

DCI Service Team

Their Safety. Your Peace of Mind. Our Priority.

Your patron is our customer. A DCI customer, whether the owner of the door or someone passing through it, is always our priority. When we service a door, we are placing our name, our reputation on that door. Therefore, we want it to be as safe and efficient as possible. A safe and efficient door ensures your patron’s safety and your peace of mind. Automatic doors must remain safe and in their optimal working condition in order for everyone to enjoy the great convenience they provide.

Safety

Every one of our technicians and sales team members are certified through AAADM (American Association of Automatic Door Manufacturers) on the ANSI standards related to automatic doors. These standards are considered the highest, strictest safety standards in the industry. DCI applies these standards when installing and maintaining your doors. We are not just door experts, we are safety experts. Should we find a door that is not meeting a standard, we notify you immediately so that we can remedy the issue, which minimizes your liability.

Peace of Mind

Being a DCI customer means having access to one of the most sophisticated inventory management systems in the industry. First, our service trucks are based regionally, not centrally, so when you request service, we can respond promptly. This reduces travel time and expense for you and, more important, resolves issues  as quickly as possible.

Second, we utilize an electronic inventory system, one that allows our headquarters to monitor all of our trucks, so they are not low on parts. Every day, the stock on our trucks is replenished. This means we will have the part your door needs. Together, with this state-of-the-art inventory management system and our Smart Phone bar code system, we provide real-time, accurate access to inventory and the correct product each time. Additionally, because our reporting is all electronic, we provide fast and accurate invoicing within 3-5 business days.

In addition to maintaining the door, our technicians will train your staff on the operation and maintenance of your doors. This training significantly empowers your staff to quickly identify and fix most minor, common problems.. Each staff member will receive a technical manual that corresponds to your specific equipment. If unable to fix the problem, our technicians are always available to help troubleshoot. Troubleshooting over the phone will minimize down time, and/or determine if a service visit is necessary.

Convenience

For your convenience, DCI offers flexibility in Service Agreements;

PM (Planned Maintenance) Only
The PM Only Agreement includes two yearly maintenance visits to keep your doors running smoothly. All other service on the automatic doors is on an as-needed basis.

PM and Labor Agreement
Under the PM & Labor Agreement, two yearly maintenance visits are included. All regular labor costs associated with servicing the automatic doors are also included, although charges for parts still apply.

Full Service Agreement
The Full Service Agreement includes both the yearly maintenance visits as well as all labor and part charges for the automatic doors covered in the agreement.

 

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We service the following doors:

  • Automatic Sliding Doors
  • Automatic and Manual Revolving Doors
  • Automatic Swinging Doors
  • Automatic Folding Doors
  • ADA Doors/Low Energy Doors
  • Clean Room/ICU Doors
  • High-Speed Fabric Doors
  • Manual Doors (through our sister company, Door Solutions, Inc.)

 

DCI Service Coverage

We service all door brands including:

 

WHY DCI?

  • Regionally-based service coverage
  • Electronic inventory system on all DCI trucks
  • Training provided to our customers
  • DoorTrac – free, web-based door inventory
    software

Contact Us: 800-535-6492

Watch a short video on our free, state-of-the-art web-based software that helps you organize & maintain your door inventory!

Tracks door ID codes, locations, service records and much more!

doortrac-logoWe pride ourselves in being a cutting edge distributor, offering our customers the latest in doors and service with our VIP Service Program, which includes DoorTrac.

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